NEW FROM OCTOBER 2021 - 1 TO 1 TRAINING
NEW FROM OCTOBER 2021 - 1 TO 1 TRAINING
When using our Training services, you will be asked to read, understand, sign, and agree with the Dishys K9 Care & Train Terms and Conditions.
Our Training services will be provided by members of Dishys K9 Care & Train who have had training with either the Dog Training College or Dunbar Academy and or have the relevant knowledge, skills, and experience.
Our training methods are based on positive training where the use of kind, fair and reward-based techniques are used.
Payment of the Consultation is required after booking, following the free Discovery Call. An invoice will be sent to you with due dates and bank details.
Payment will secure your booking, therefore if payment is not received within 48 hours of the Consultation, then it will be deemed as cancelled. Alternatively, if payment is due on the day of the Consultation, please ensure to make payment by the end of that day. Training sessions will not be able to commence until payment is made.
There is no refund policy in place as the Programmes have a 12-month timeline until they expire and can be re-scheduled or changed for other relevant sessions. Sessions can be gifted to someone else for their booked Programs.
As mentioned in the refund policy, sessions can be re-scheduled or changed for other relevant sessions. The notice period for cancelling sessions is 48 hours however special or unforeseen circumstances will be considered.
We reserve the right to postpone sessions due to unforeseen circumstances such as illness or extreme weather. We will try our best to re-schedule to a mutually convenient time and date.
NO SHOWS OR LATE COMERS
If you do not turn up to a session with no explanation, then you will lose that session. Special or unforeseen circumstances however will be considered.
If you are late to the session, we cannot overrun our session time due to our scheduled activities so sessions will finish on time as originally booked.
If for any reason a member of Dishys K9 Care & Train is late, you will be given your full session time once they arrive. If you are unable to stay any later than scheduled, then we will add the time onto the next session.
If for any reason a member of Dishys K9 Care & Train does not turn up as scheduled, your session will be rescheduled or if another session can not be rescheduled, then you will be refunded for the session.
Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs & humans must be kept safe, and it is the responsibility of the owner to ensure the safety of others (including other animals and humans) with regard to your dog’s behaviour at all times. For home visits where a dog is unsure of new people, please arrange for your dog to be in another safe room (without access to the front door) when we first arrive – we are happy to wait while you do this! Once we are ready for an introduction, we will explain how to enable this introduction safely.
If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch to discuss best steps forward.
If at any time we feel unsafe in an environment, we reserve the right to leave without any pressure.
We usually work alone so this is an important part of our safety policy.
Any children in attendance at the sessions under the age of 16 must be accompanied by an adult and will be the customers responsibility for ensuring safety measures are in place and adhered to.
DOG HEALTH AND WELLBEING
It is your responsibility to ensure that your dog’s health and welfare is suitably protected from disease and parasites. Dishys K9 Care & Train would advise veterinary consultations for this.
In the case of Reactive dogs, Dishys K9 Care & Train will need your consent to refer to your vet for the dog’s medical history. This will help us determine how we can help the dog and how we go about the support process. Reactivity can sometimes be down to pain which is why we will need to know their history.
If your dog is showing symptoms of a contagious illness, such as vomiting, diarrhoea, cough or runny nose for example then please get in touch with us as soon as possible in order to re-arrange the session.
Please also let us know if you dog has any known allergies, particularly to food as we do use treats. In these circumstances we will use treats that you provide.
All customer records and information are kept in the strictest confidence and not shared with any third party unless we gain express permission from you to do so. For example: should we need to collaborate with other trainers who may work with you for a specific issue.
We love to shout out about the dogs we work with and use social media to post pictures, feedback and videos such as Facebook and our Website. You reserve the right to refuse Dishys K9 Care & Train using photos, feedback, or videos of your dog’s training sessions on our media pages. A consent form will be provided for you to sign relating to this.
Photos or videos of the training sessions will NOT be permitted without Dishys K9 Care & Train’s express permission.
COVID 19 POLICY
We, at Dishys K9 Care & Train, are following Government guidelines with regards to protecting our staff and customers from Covid-19.
We will wear a mask to every session and only remove it if you are happy for us to and it is safe to do so. We will keep our hands clean by use of hand sanitiser before entering your home and after as well as during the session if needed. We also clean and disinfect equipment between customers
We will not question your beliefs should you choose not to follow guidelines we will do our best to ensure that we can provide social distancing as much as we can.
We do our best to provide the best service we can for you however if you have any complaints, please put them in writing and send to Tracey Ordish, Owner of Dishys K9 Care & Train, 99 Gerard Crescent, Thornhill, Southampton, SO19 6EJ. Your complaint will be dealt with professionally and promptly.
By agreeing to these terms and conditions you understand that working with animals can be risky and whilst safety measures are adhered to, accidents and risks of injury can occur. You understand and accept that your dog’s behaviour is your responsibility, whether or not in the presence of a member of Dishys K9 Care & Train.