Training Terms and Conditions

TRAINING SERVICES

Our Training services will be provided by our Founder and Certified Dog Trainer, Tracey Ordish DTC-CDT.

TRAINING METHODS

Our training methods are based on positive reinforcement training where the use of kind, compassionate and reward-based techniques are used. 

BOOKING/PAYMENT

Payment of the Program is required after booking, following the free Consultation Call. 

An invoice will be sent to you with due dates and bank details.

Payment will secure your booking, therefore if payment is not received by the due date, then it will be deemed as cancelled. Alternatively, if by agreement, payment is due on the day of the Consultation, please ensure to make payment by the start of the Consultation. Training sessions will not be able to commence until payment is made.

REFUND POLICY

We put our time and effort into each individual customers Consultation, Reports and Sessions to bring you the best service we can and will always do what is best for you and your dogs situation. 

However we are aware that all dogs and humans alike are individuals and not all training methods will work or appeal to you or your dog.  Please discuss any issues or concerns you have with your Trainer and in exceptional circumstances, if an alternative method is not found and we hit a stumbling block, or you find your relationship with your Trainer is not working, then refunds may be given for the sessions not yet completed and we will do our best to refer you to another Trainer or Behaviourist.  

IMPORTANT: If you do not speak to your Trainer about any issues you are having and just cancel the sessions, you will unfortunately not be offered a refund.  

Success is better when it is achieved together! 

CANCELLATION POLICY

The notice period for cancelling sessions is 48 hours however special or unforeseen circumstances will be considered. 

We reserve the right to postpone sessions due to unforeseen circumstances such as illness or extreme weather. We will try our best to re-schedule to a mutually convenient time and date.

NO SHOWS OR LATE COMERS

If you do not turn up to a session with no explanation, then you will lose that session. Special or unforeseen circumstances however will be considered.

If you are late to the session, we cannot overrun our session time due to our scheduled activities so sessions will finish on time as originally booked. 

If for any reason a member of Dishy's K9 Care is late, you will be given your full session time once they arrive. If you are unable to stay any later than scheduled, then we will add the time onto the next session.

If for any reason your trainer does not turn up as scheduled, your session will be rescheduled or if another session can not be rescheduled, then you will be refunded for the session.

SAFETY POLICY

Any instances of accident or injury must be reported to the trainer at the time they occurred. All dogs & humans must be kept safe, and it is the responsibility of the owner to ensure the safety of others (including other animals and humans) with regard to your dog’s behaviour at all times. For home visits where a dog is unsure of new people, please arrange for your dog to be in another safe room (without access to the front door) when we first arrive – we are happy to wait while you do this! Once we are ready for an introduction, we will explain how to enable this introduction safely. 

If you feel that this arrangement is not suitable for your dog for any reason, please just get in touch to discuss best steps forward.

If at any time we feel unsafe in an environment, we reserve the right to leave without any pressure.

We usually work alone so this is an important part of our safety policy. 

Any children in attendance at the sessions under the age of 16 must be accompanied by an adult and will be the customers responsibility for ensuring safety measures are in place and adhered to.

DOG HEALTH AND WELLBEING

It is your responsibility to ensure that your dog’s health and welfare is suitably protected from disease and parasites. Dishy's K9 Care would advise veterinary consultations for this.

In the case of Reactive dogs, Dishy's K9 Care will need your consent to refer to your vet for medical purposes. This will help us determine how we can help the dog and how we go about the support process. Reactivity can sometimes be down to pain or emotional health, which is why we will need help from your vet.

If your dog is showing symptoms of a contagious illness, such as vomiting, diarrhoea, cough or runny nose for example then please get in touch with us as soon as possible in order to re-arrange the session.

Please also let us know if you dog has any known allergies, particularly to food as we do use treats. In these circumstances we will use treats that you provide.

CONFIDENTIALITY

All customer records and information are kept in the strictest confidence and not shared with any third party unless we gain express permission from you to do so. For example: should we need to collaborate with other trainers who may work with you for a specific issue.

MEDIA POLICY

We love to shout out about the dogs we work with and use social media to post pictures, feedback and videos such as Facebook and our Website. You reserve the right to refuse Dishy's K9 Care using photos, feedback, or videos of your dog’s training sessions on our media pages. Consent for this will be sought in our Consultation.

Photos or videos of the training sessions will NOT be permitted without Dishy's K9 Care’s express permission.

COVID 19 POLICY

We, at Dishy's K9 Care, are following Government guidelines with regards to protecting our staff and customers from Covid-19. 

If you would prefer us to, we will wear a mask or make sure there is social distancing when we are working 121 with you. We will keep our hands clean by use of hand sanitiser before entering your home and after as well as during the session if needed. We also clean and disinfect equipment between customers.

https://www.gov.uk/coronavirus

COMPLAINTS POLICY

We do our best to provide the best service we can for you however if you have any complaints, please put them in writing and send them to Complaints Office, Dishy's K9 Care, 99 Gerard Crescent, Thornhill, Southampton, SO19 6EJ. Your complaint will be dealt with professionally and promptly.

DISCLAIMER

By agreeing to these terms and conditions you understand that working with animals can be risky and whilst safety measures are adhered to, accidents and risks of injury can occur. You understand and accept that your dog’s behaviour is your responsibility, whether or not in the presence of a member of Dishy's K9 Care.